Shipping policy

This shipping policy applies to all orders placed through YARDORA.com. All sellers follow the same delivery policy and shipping procedures to provide a consistent customer experience.

Residential freight deliveries are curbside deliveries only and do not include unloading the product from the delivery vehicle.

Artificial grass rolls are large, heavy and bulky products that are normally delivered by specialist freight carriers. White-glove delivery and installation services are not currently available for artificial grass deliveries.

Freight carriers do not normally provide unloading equipment. While drivers will often assist where possible, unloading remains the responsibility of the customer.

If you believe a large delivery vehicle may have difficulty accessing your property, street or neighborhood, please contact us before placing your order. You may also wish to arrange to meet the driver at a suitable nearby location.

Please note:
Drivers are not normally required to reverse into private driveways or areas with restricted access.
Drivers are not permitted to move products beyond the agreed delivery point.
Artificial grass rolls are heavy and may require several people to unload safely.
If you have any concerns regarding freight access or delivery requirements, please contact our customer support team before ordering.
Before Booking an Installer
We strongly recommend that you do not arrange installation until your order has been delivered, inspected and confirmed to be in satisfactory condition.

YARDORA cannot accept responsibility for installation costs, contractor charges or rescheduled appointments resulting from shipping delays, freight issues or circumstances outside our control.

Shipment Damage
Although every effort is made to ensure your order arrives in excellent condition, please inspect your delivery as soon as it arrives.

If any external damage is visible:

Note the damage clearly on the carrier’s delivery receipt before signing.
Take photographs of the packaging and any damaged products.
Contact YARDORA as soon as possible.
Damage reported more than 30 days after the delivery date may not be eligible for a freight claim.

Product Inspection
If you believe there is any issue with your artificial grass, please contact YARDORA before cutting, installing or disposing of any packaging.

We recommend unrolling and inspecting the product as soon as practical after delivery.

If a return or inspection is required, the product should remain in its original rolled condition wherever possible. Freight carriers often require products to be correctly re-rolled for transport, which can be extremely difficult once the product has been cut, installed or handled extensively.

Installing, cutting or altering the product before reporting an issue may affect our ability to investigate or process a claim.

Concealed Damage
Concealed damage is damage that is not visible when the shipment is delivered and is only discovered after opening or unrolling the product.

Freight carriers allow only a limited period in which concealed damage can be reported.

For this reason, we recommend that you:
Unroll and inspect your artificial grass as soon as possible after delivery.
Take photographs of any damage discovered.
Retain all packaging where practical.
Contact YARDORA immediately if any concealed damage is found.
Prompt reporting helps us investigate the issue quickly and, where appropriate, submit a claim with the freight carrier.