Refund policy
YARDORA Refund & Return Policy
Last Updated: September 1, 2026
At YARDORA, we want you to feel confident when purchasing artificial grass from us. This Refund & Return Policy explains which products may be returned, how returns work, who is responsible for return shipping, and how damaged or incorrect orders are handled.
YARDORA is a brand operated by Nexus Flow Inc.
1. 30-Day Returns for Standard Products
Standard artificial grass products that have not been custom cut or otherwise altered specifically for your order may be returned within 30 calendar days of delivery.
To qualify for a return, the product must:
• Be unused and uninstalled.
• Not have been cut, trimmed, glued, seamed, altered, or otherwise modified.
• Be in its original condition.
• Be returned in its original packaging or original rolled condition where reasonably possible.
There is no restocking fee for eligible standard-product returns.
Eligible returns do not require discretionary pre-approval from YARDORA. However, please contact us at support@yardora.com before shipping a return so that we can provide the correct return address and return instructions.
Please do not send returns to our business mailing address unless specifically instructed to do so.
2. How to Start a Return
To start a return, email:
support@yardora.com
Please include:
• Your name.
• Your order number.
• The product you would like to return.
• The reason for the return.
• Photos of the product where helpful.
We will provide the applicable return instructions and return address.
Return eligibility is determined by the terms of this Refund & Return Policy.
3. Return Shipping
For eligible returns made because of a change of mind, incorrect measurements, ordering the wrong size or color, or another reason not caused by YARDORA, the customer is responsible for return shipping or return freight costs.
Artificial grass rolls can be large, heavy, and expensive to return. We recommend confirming product dimensions, color, pile height, and project requirements before ordering.
Any original shipping charges paid by the customer are non-refundable unless the return is caused by a verified YARDORA error, defective product, incorrect product, or shipping damage.
If a product is verified to be damaged, defective, or different from what was ordered, YARDORA will be responsible for reasonable return shipping costs if we require the product to be returned.
4. No Restocking Fee
YARDORA does not charge a restocking fee on eligible standard-product returns.
Eligible returns will not be reduced by a restocking or handling percentage.
Return shipping costs may still apply as described in Section 3.
5. Custom-Cut or Made-to-Order Artificial Grass
Artificial grass that has been cut, trimmed, prepared, sized, or otherwise customized specifically for your order is considered a custom-cut or made-to-order product.
Once cutting or customization has begun, custom-cut or made-to-order products are final sale and cannot be returned or exchanged for:
• Change of mind.
• Incorrect measurements provided by the customer.
• Ordering too much or too little material.
• Selecting the wrong color, pile height, or product.
• Other non-defect reasons.
This restriction does not apply when the product is verified to be defective, damaged during delivery, or different from what was ordered.
We strongly recommend confirming all measurements, quantities, colors, pile heights, and specifications before ordering custom-cut artificial grass.
6. Sample Packs
Artificial grass sample packs are final sale and non-returnable.
If your sample pack arrives damaged, incomplete, or different from what you ordered, please contact support@yardora.com and we will work with you to resolve the issue.
7. Order Cancellations
Standard Products
Orders for standard, non-customized products may be canceled at no charge before the order has shipped.
If your standard-product order has already shipped, it can no longer be canceled and will instead be handled under the applicable return terms in this policy.
Custom-Cut or Made-to-Order Products
Custom-cut or made-to-order products may be canceled at no charge before cutting, trimming, or customization has begun.
Once cutting, trimming, preparation, or customization has begun, the order can no longer be canceled.
To request a cancellation, contact support@yardora.com as soon as possible and include your order number.
8. Damaged, Defective, or Incorrect Products
Please inspect your artificial grass as soon as practical after delivery and before cutting or installation.
If your product arrives damaged, appears defective, or is different from what you ordered, contact support@yardora.com as soon as possible, preferably within 48 hours of discovering the issue.
Please provide:
• Your order number.
• A description of the issue.
• Clear photographs showing the product and the issue.
• Photographs of the packaging if shipping damage is involved.
For freight deliveries, please note any visible shipping damage on the carrier's delivery receipt before signing whenever possible.
Do not cut, install, glue, seam, or otherwise alter artificial grass after discovering a potential defect, shipping damage, or incorrect shipment.
Prompt reporting is particularly important for freight damage because freight carriers may impose time limits on damage claims.
Once the issue is verified, YARDORA will provide an appropriate remedy. Depending on the circumstances, this may include:
• Replacement of the affected product.
• Replacement of the affected portion.
• Refund.
• Store credit.
• Another appropriate resolution agreed with the customer.
If YARDORA requires a verified damaged, defective, or incorrect product to be returned, YARDORA will be responsible for the reasonable return shipping cost.
9. Refund Processing
Once an eligible returned product has been received and inspected, we will notify you of the refund status.
Approved refunds will normally be processed within 10 business days after the returned product has been received and inspected.
Refunds will be issued to the original payment method.
After YARDORA issues a refund, your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.
Return shipping charges paid by the customer are not refundable unless the return resulted from a verified YARDORA error, defective product, incorrect product, or shipping damage.
10. Exchanges
If you would like a different standard product, size, or color, please contact support@yardora.com.
Depending on the circumstances, the simplest process may be to return the eligible original product under this policy and place a new order for the replacement product.
Custom-cut and made-to-order products are not eligible for exchanges for change-of-mind reasons once cutting or customization has begun.
11. Warranty Claims
Warranty claims are separate from ordinary returns.
Artificial grass that has been cut or installed may still qualify for warranty coverage if the issue is covered by an applicable YARDORA product warranty.
Products specifically identified on YARDORA.com as including an 8-Year Limited Warranty are subject to the terms, coverage, exclusions, and claim requirements stated in the applicable YARDORA warranty.
Normal wear, improper installation, misuse, excessive heat, reflected sunlight, improper maintenance, and other warranty exclusions are not considered ordinary return claims.
12. Consumer Rights
Nothing in this Refund & Return Policy is intended to limit any rights or remedies available to consumers that cannot legally be waived or limited under applicable law.
13. Contact Us
For returns, cancellations, damaged products, incorrect products, refund questions, or warranty assistance, please contact:
YARDORA
Operated by Nexus Flow Inc.
1801 E Holt Blvd Ste 1163
Ontario, CA 91761
United States
Email: support@yardora.com
Customer Service Hours:
Monday–Friday
10:00 AM–4:00 PM Pacific Time